Terms & Conditions

- Minimum order: 250 AED.
- Orders should be placed before 1 pm for the next day delivery.
- Any order changes must be confirmed 24 hours in advance.
- Any cancelling must be confirmed 24 hours in advance.
- Every dish will be served cold and sent in disposable containers.
- We keep the right to replace an ingredient in any dish, in the case of unavailability of a product.
- In the case of food allergies, kindly mention whilst placing the order.
- For hygiene and food safety reasons, the goods can’t be returned nor exchanged.
- We won’t be held responsible for delays and billing mistakes in the case of inaccurate billing and location details.
- All orders are to be paid upon delivery. In case of a payment delay, we shall refrain from honoring further orders.
- A 50% deposit is required for orders of 7000 AED or above,.
- Complaints about food and service are only relevant up to one hour after delivery to contact@chezcharles.ae or +971 4 456 2475.
- These terms and conditions don't apply for catering on location.

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